What support level can I expect from WUR IT?
For solving issues we have made the following agreements:
Issues that affect a significant part of the building are a priority to be solved, and will be fixed within 3 working days.
Issues that affect a single user will be solved within 5 workdays. If the issue affects only you and all necessary information has been provided, the issue will be solved within 5 working days. For example, If you report the issue at 3pm on Friday, by 3pm Friday the following week it will be solved. Bear in mind that if information is missing the issue may take longer to solve; please supply as much relevant information as possible.
What can I do to help speed up solving my problem?
In order to solve your issue quickly, please complete the questionnaire at http://www.homewurk.nl/reportaproblem.htm. This will help you to gather all the information we need to solve the problem quickly. Make sure you only use a certified orange HomeWURk network cable (for sale in the WURshop in the Forum building).
Do you have an appointment with the engineer but you are unexpectedly not unavailable?
Is there something in your room that need fixing related to your issue, and you are unavailable? Send a message as soon as possible to email@example.com. The engineer will make a new appointment with you.
What can I do after I reported my malfunctioning Internet connection?
If you need to, you can request further information from servicedesk IT about the issue you are having. Please use the link you should have been given by email when your ticket was created.
If you are a WUR student or employee, you can access virtually all computers at the Forum building. You can also use your laptop at the Campus while connected to the wireless network. More information about connecting your own device can be found at the connectivity website.
What are the network regulations?
You need to use a certified orange HomeWURk network cable. These cables can be bought from the WUR shop in the Forum building.
It is not allowed to upload copyrighted material. Keep in mind that all filesharing programs upload data when you are downloading. If complaints are received about uploading copyrighted material your internet connection will be closed.
It is not allowed to employ activities that might harm the network security or performance. This includes sending spam mail and computerhacking. See Network Regulations in English or Dutch
Connect your computer directly to the outlet in your room. It is useless to provide IT with information obtained while connected to another network.
Go to Start. In the search bar, type in CMD and hit Enter. A black window will open. Type in the black window IPCONFIG /ALL and hit Enter.
In the results, under Local Areau Connection, take a note of the IPv4 number (example: 188.8.131.52)
In the results, under Local Areau Connection, take a note of the Physical address (example: 00-1F-5B-42-E9-FF)
You can also run this tool on your PC in order to obtain your ip address and other useful information!
How can I find my IP address on MAC?
Click on the Apple icon in the upper-left corner of the screen. Select "about this Mac".
Click "more info". Select "Network" on the column to the left.
Locate your IP address (it will be in the upper-right portion).
How can I find my IP address on Linux Ubuntu?
Right click on the Network icon in the notification area and click "Connection Information". This brings up a window which has information, including your IP address.
What can I do if my computer is infected?
WUR IT does not support private computers. You can contact a computershop (like Chip Shop Wageningen) in order to have your computer fixed.
Where can I buy cheap software?
WUR students or employees can buy software at discount prices at Surfspot.nl. Please note that Surfspot is NOT a WUR initiative; Do not contact the WUR if you have any questions about the website or the software!
What to do if I forget my WURnet password?
If you have forgotten your password for your WURnet account, you can easily create a new one yourself through the website password.wur.nl, even when your password has expired.